Silverback Moving

This past weekend I moved from Clarkston to Pontiac. I had the worst customer service of my life. Or if you want to call it that. I used this company last year but it was an excellent experience. This time it was bad in every single way! The drivers showed up and hour early, so I was not done packing. They were extremely slow. When I moved last year it was 3 1/2 hours. This year it took over 6 hours! They damaged multiple items and then tried to deny it. And the worst of all was one of the movers named mark was extremely rude and condescending. He continually blamed the other worked for his mistakes and damage. And kept saying rude and uncalled for comments. When I contacted the owner he was totally unapologetic and said it was because I was in a bad mood and stressed. He never did anything to solve the issues and at one point hung up on me ever though I never raised my voice or never cursed at him. I would recommend never ever using this company.  Worst movers ever! When I contacted the company today to make a formal complaint on the driver, the owner put me on hold, and then hung up and never returned my call.

Service cost: $600

We hired this company to move our two bedroom home from West Bloomfield, Michigan to Chicago, Illinois. I found the company while scanning the Internet for a credible out of state moving company. I was very pleased with the service.

I gave the office a call and spoke with Roger. He was very helpful and gave good tips on what necessary preparations my husband and I had to take prior to the big move day. The time he took explaining prepsrations showed that he cared about his job and my move.

The day prior to the move I received a call from a lady in the office makin sure that we were ready to go! The following day the crew arrived on time at our home in West Bloomfield ready to move us.

The move proceeded very smoothly. Everything was wrapped and the proper steps were taken to be certain our items were transported safely.

When the movers arrived in Illinois, the unload was quick and flawless. The same gentleman who loaded the truck unloaded us as well. I think this really helped things conclude smoothly.

Overall I was very happy with the service. There weren't any additional fees and any marks and scratches from the moving were few if any. I will recommend this company to anyone looking for a good moving company in IL or MI!

Service cost: $2600

Silverback Moving did well over $10,000 in damage to our property, and has not responded to our claim of damages; screening phone calls and ignoring emails for 30+ days.

Schea Van Lines managed our move from Columbus to Cleveland; however, Silverback Moving showed up to execute the move. During the move, the staff ran out of shrink wrap, and could only cover our furniture with blankets. They promised to fully wrap everything when it went into storage. This did not happen. Upon arrival to our new home, pieces came off the truck unwrapped, chipped, broken and damaged beyond repair.

The boxes packed in the truck were dropped and handled in a less than professional manner; based on the significant dents, collapses and tears in the cardboard. This is beyond the damage consistent with normal handling. Upon opening the boxes, the damage to our property continued.

The added pleasure has been the discovery of multiple cockroaches in our belongings.

The worst personal violation was finding that our property had been rummaged through. We found items from latched bins scattered about the truck, purses and personal property turned inside out and searched and jewelry boxes had been ripped apart. The appearance of the truck, and the treatment of our property is nothing short of negligence.

Since our move, we have filed a claim for damages with Silverback Moving, and the owner Cam Schea. To date, we have had no response from the company in any form. They have screened our calls and emails go unanswered. I have escalated this case with the Public Utilities Commission of Ohio and will pursue legal action if necessary.

Move size: 2 Bedroom Home Service cost: $3200

My son, Christopher, recently used this company to move his apartment from Chicago's north side to Bloomfield Twp, Michigan. We had found the company while searching the web for good Chicago to Detroit movers. I'm glad we found them.
I've heard of poor experiences with vanlines making delivery nearly a week or two late. This was in no way an issue for this firm. The moving crew arrived at my son's townhouse in Chicago and made delivery in Bloomfield Twp within 3 days.
Although my son's move was not very large, they still took the appropriate measures and allocated the proper amount of time to gurantee a good professional move. I will refer this company to anyone in the Detroit or Chicago area.   .

Service cost: $2300

Silverback Moving Company is appalling and despicable. Their business practices are unprofessional and cowardly. The movers arrived over one hour late, and were clearly inexperienced. The dropped our boxes, damaged our mattress, and broke our dishes. The owner took no responsibility for this, nor did he hold his movers accountable for their negligence. The owner, Cameron, is completely unprofessional and ignores phone calls and emails to avoid conflict. The staff at Silverback Moving gives conflicting and misleading info regarding their business practices and policies. This company shouldn't even be in business. Stay far away from this company!  .

Service cost: $900

I had a terrible experience with this moving company.  In a local move, they managed to damage almost every piece of furniture I own.  They also left garbage that was in the moving truck from a previous move at my old house.  The truck was filthy, our couches were soiled and stained when they arrived at my new house.  When I tried to contact the manager, he failed to take any responsible, never apologized and tried to avoid the situation.  We chose this company because of their cheap prices and because they're a local company but now I know why they're so cheap.  You pay for what you get and unfortunately we had to learn the hard way. Please avoid this company or you will be sorry. .

Service cost: $900

We had a very poor experience with Silverback Moving Company.  The two movers that came to move our furniture were clearly inexperienced, and this inexperience was proven as they managed to damage the walls of both the home we were moving out of and the home we were moving into.  We had several items of furniture that were damaged.  They also tracked a tremendous amount of dirt onto my brand new white carpet and did not even pick up the dirt after themselves when they left. The manager of the company acts as if it is a huge hassle when you call to discuss your negative experience, and does not make any efforts to fix the damaged items or reimburse you.  I am now stuck paying for the damages on my walls, carpet, and furniture.  I will certainly never hire this moving company again.  Terrible.

Service cost: $400

They quote you a price and offer a discount for cash that you never get. My furniture was damaged. The man they sent out to repair the damage felt he could not do one of the pieces in a satisfactory manner. The man he refered the job to; no showed. He said he couldn't get a clear response from Jim as to who was paying for his services. I was expected to allow the original gentleman; who at least did put the bed back together correctly; they had left pieces laying on the floor. He no showed.
So almost three months later; the top of my brand new dresser looks like someone slid it down the driveway on it's top. The owner; a young blond man; is extremely rude when handling complaints. When I threatened to enter a Better Business Bureau Complaint; after waiting for more than two months for a repair; he basically told me that the BBB doesn't mean s**. He is repulsive and probably some rich man's kid.
His company has an F rating on the Better Business Bureau Website. Do not hire this company under any circumstances. I have had moves where my furniture was severly damaged. In one case the truck crashed on the way from Dallas to Tulsa. My claim was handled promptly and to my satisfaction and politely. This young man deserves to fail and the grade of F.

Service cost: $1000

I've moved almost twenty times over the course of my life and my wife has moved over thirty. We've never even considered hiring a mover until this most recent move.

I called this company and received what later turned out to be a pretty accurate quote. I was a bit apprehensive about the hourly rates so I did everything I could to have it all staged so they could get in and get out as fast as possible. I had a two bedroom two bath apartment on the fifth floor and a ten by six storage unit packed floor to ceiling and wall to wall. We moved our beds and clothes on our own before the movers came in. I already had everything else I could pack boxed and labeled. They came in, started loading, wrapped all my furniture in heavy quilts and taped/shrink-wrapped them. They had EVERYTHING they could take loaded quickly and efficiently.

I was very pleased with the work of this company and would recommend them to anyone.

Service cost: $1000