Silverback Moving

This past weekend I moved from Clarkston to Pontiac. I had the worst customer service of my life. Or if you want to call it that. I used this company last year but it was an excellent experience. This time it was bad in every single way! The drivers showed up and hour early, so I was not done packing. They were extremely slow. When I moved last year it was 3 1/2 hours. This year it took over 6 hours! They damaged multiple items and then tried to deny it. And the worst of all was one of the movers named mark was extremely rude and condescending. He continually blamed the other worked for his mistakes and damage. And kept saying rude and uncalled for comments. When I contacted the owner he was totally unapologetic and said it was because I was in a bad mood and stressed. He never did anything to solve the issues and at one point hung up on me ever though I never raised my voice or never cursed at him. I would recommend never ever using this company.  Worst movers ever! When I contacted the company today to make a formal complaint on the driver, the owner put me on hold, and then hung up and never returned my call.

Service cost: $600

 My husband and I were    moving after 34 years  in our  home. We were overwhelmed to say the least over our impending move that day.  But when the movers from Silverback arrived they were so curteous, professional and hard working that they made everything run smoothly.  We never saw anyone work harder or faster to get us moved from one place to the other. We can't say enough to praise them and the great job they did.  When you move only once in 34 years it's nice to know you have the best company doing the job.  Thanks again Silverbacl Movers, we couldn't  have done it without you.  Eileen & Jeno Kasa.

Service cost: $1200

Silverback Moving did well over $10,000 in damage to our property, and has not responded to our claim of damages; screening phone calls and ignoring emails for 30+ days.

Schea Van Lines managed our move from Columbus to Cleveland; however, Silverback Moving showed up to execute the move. During the move, the staff ran out of shrink wrap, and could only cover our furniture with blankets. They promised to fully wrap everything when it went into storage. This did not happen. Upon arrival to our new home, pieces came off the truck unwrapped, chipped, broken and damaged beyond repair.

The boxes packed in the truck were dropped and handled in a less than professional manner; based on the significant dents, collapses and tears in the cardboard. This is beyond the damage consistent with normal handling. Upon opening the boxes, the damage to our property continued.

The added pleasure has been the discovery of multiple cockroaches in our belongings.

The worst personal violation was finding that our property had been rummaged through. We found items from latched bins scattered about the truck, purses and personal property turned inside out and searched and jewelry boxes had been ripped apart. The appearance of the truck, and the treatment of our property is nothing short of negligence.

Since our move, we have filed a claim for damages with Silverback Moving, and the owner Cam Schea. To date, we have had no response from the company in any form. They have screened our calls and emails go unanswered. I have escalated this case with the Public Utilities Commission of Ohio and will pursue legal action if necessary.

Move size: 2 Bedroom Home Service cost: $3200

We used Silverback Moving & Storage to move our home from Chicago, Illinois to Birmingham, Michigan. We found the company using MyMovingReviews.com. My wife called the main office and within moments was connected to an interstate coordinator responsible for scheduling and planning our move from Illinois to Michigan. After comparing prices with other moving services, we decided to use Silverback Moving & Storage. The day of the move the team of gentlemen arrived 30 minutes early and were ready to move! They padded all furniture pieces and clearly knew how to properly load the truck. Using men who knew what they were doing relieved a great deal of stress.  Our items were then placed in storage for 5 days while we waited to take delivery of our items. On the move in day all went smooth. Team was great, all was assembled well. I would suggest Silverback Moving to anyone looking for an excellent interestate mover. Thanks guys! .

Service cost: $4000